Shipping & Returns
SHIPPING
All orders are prepared within 24 hours starting from the order confirmation date.
You will receive an email with your tracking details once your order has been despatched.
We also ship worldwide. The shipping fee will be automatically added on checkout page once you fill in the delivery address details.
Please Contact Us if you have any questions or concerns about your order delivery.
WHERE DO WE NOT SHIP
We're unable to ship to the below countries due to customs restrictions:
EUROPE
Russia, Ukraine, Aland Island, Bouvet Island, Macedonia, Moldova, Switzerland, Latvia
NORTH AMERICA
St Pierre and Miquelon, St Vincent & the Grenadines, Svalbard & Jan Mayen Islands
AMERICA
Netherland Antilles
SOUTH AMERICA
Falkland Islands
ASIA
India, Indonesia, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iran, Democratic Peoples Republic, Laos, Myanmar, Palestinian Territories, Syrian Arab Republic, Tajikistan, Turkmenistan, Yemen
AFRICA
Central African Republic, Comoros, Cote d'Ivoire, French Southern Territories, Guinea-Bissau, Mayotta, St Helena, Tanzania, Western Sahara
OCEANIA
Micronesia, Nuie, Norfolk Island, Northern, Tuvalu, Marina Islands, Timor-Leste, Tokelau
RETURNS & EXCHANGE
Please return your order back to us in the original packaging it came in.
All returns must be:
- Unworn
- Have no signs of wear or damage
- In its original condition with tags still attached (if any)
- In all original packaging (box and pouch -if any- included)
Once we receive your return parcel, we will send you a confirmation e-mail and we will issue your refund in 5 working days. Any shipping costs will be deducted form the original amount that will be refunded to you. Unfortunately, we cannot offer returns and refunds for earrings for health and hygiene reasons. Should the returned item not meet the above return guidelines, MERAZI has the right to deny a return and have the item re-shipped to customers.
Please kindly note that we are unable to offer exchange for any pieces.